FAQ

Frequently Asked Questions

Find quick answers to common queries regarding our products, shipping, returns, and order management at Vellyno.
What materials are used in your cushion covers?
We use high-quality, durable fabrics such as premium velvet, linen, cotton blends, and soft woven textiles. Each material is chosen for long-lasting comfort, color retention, and easy maintenance, ensuring your home decor stays stylish and vibrant over time.
Orders are typically processed within 1 to 2 business days. Delivery times range between 3 to 7 business days depending on your location. Once your order ships, you will receive a tracking link via email to monitor the status of your shipment in real time.
We offer a hassle-free 30-day return policy on all eligible items. If you are not satisfied with your purchase, you can initiate a return within 30 days of receiving your package. Products must be unused, unwashed, and kept in their original condition and packaging.
Yes, we ship worldwide. Shipping options and calculated rates are automatically displayed at checkout based on your region. Customs duties or local import taxes, if applicable, are determined by your country’s regulations and remain the recipient’s responsibility.
We recommend spot cleaning or gentle hand washing with mild detergent in cold water to preserve fabric quality. If using a machine, select a delicate cycle inside a laundry bag. Air dry away from direct sunlight and use a low-heat iron on the reverse side if needed.