Refund and Returns Policy

Policy Summary

Below is an overview of our return and refund guidelines:

30-Day Return Window

You have 30 calendar days from the official carrier delivery date (as logged by USPS, FedEx, UPS, or DHL tracking) to request a return and full refund for your Decorative Cushion Covers.

Return requests submitted after the 30-day window has expired are ineligible for a refund.

Return Eligibility & Product Condition Requirements

To receive a full refund, returned items must satisfy the following condition criteria:

• Brand-New & Unused Condition: The Decorative Cushion Covers must be unused, unwashed, and free from dirt, pet hair, odors, fabric stains, scuffs, or physical alterations.
• Original Packaging: The item must be returned in its original manufacturer packaging, including all protective sleeves, product tags, inserts, and accessories.
• Complete Product Sets: All component parts shipped in the original order (e.g., sets of cushion covers) must be included in the return package.

Items showing signs of intentional misuse, unauthorized physical modifications, or post-delivery damage may be subject to review or rejected.

100% FREE Returns & Prepaid Shipping Labels

We believe customers should not have to pay extra to return an item. Regardless of the return reason, Vellyno.shop covers 100% of return shipping costs:

• Zero Out-of-Pocket Costs: You will never be required to pay return shipping fees at the post office or courier counter.
• Prepaid Shipping Labels: Once your return request is approved, our support team emails you an official prepaid shipping label.
• Worldwide Coverage: Free return shipping applies to both U.S. domestic and international orders.

$0.00 Restocking Fee Guarantee

Vellyno.shop maintains fully transparent pricing throughout all transactions:

• Restocking Fee: $0.00
• Handling Fee: $0.00
• Inspection Fee: $0.00

The total refund credited to your payment method will match the exact purchase price paid at checkout.

Covered Return Reasons

Our 100% FREE return policy applies to standard purchase situations, including:

• Customer Remorse: If you change your mind or decide the color/pattern isn’t right for your living room, you are eligible for a free return.
• Damaged in Transit: If shipping causes tears, broken zippers, or fabric damage, we will arrange an immediate replacement or full refund.
• Defective Products: If your cushion cover exhibits stitching failures, zipper defects, or fabric tears, you qualify for a free return or exchange.
• Wrong Item Delivered: If our warehouse ships an incorrect pattern, size, or color, we will fix the error at zero cost to you.
• Seller Errors: Any processing errors caused by Vellyno.shop are fully covered.

Complete Step-by-Step Return Process

To ensure your return is processed quickly and accurately, please follow this simple 6-step workflow:

1. Submit Return Request: Email our customer care team at info@vellyno.shop with your original order number (e.g., #VEL-1001) and the reason for your return.
2. Receive Prepaid Return Label: Our support team will review your email within 24 business hours and reply with a downloadable, printable prepaid shipping label along with return instructions.
3. Pack the Item Securely: Place the Decorative Cushion Covers inside their original box or packaging along with all tags and inserts. Securely tape the outer shipping box or mailer bag.
4. Drop Off the Package: Affix the prepaid label over any existing shipping labels on the package and drop it off at any authorized carrier location (e.g., USPS, FedEx, UPS, or DHL).
5. Quality Inspection: Once received at our fulfillment center, our team will inspect the item within 1 to 3 business days to verify its condition.
6. Refund Processing: Upon inspection approval, your full refund is processed back to your original payment method within 5 to 7 business days.

Damaged, Defective, or Incorrect Items

We inspect items prior to dispatch. However, if your package arrives damaged, defective, or incorrect, please follow these steps:

• Notification Window: Contact us within 48 hours of carrier delivery at info@vellyno.shop.
• Required Documentation: Attach clear photographs or a short video showing the damaged product, the packaging box, and the shipping label.
• Resolution Options: Upon verification, we will provide a prepaid label and ship a brand-new replacement at no charge, or issue a 100% full refund according to your preference.

Lost or Delayed Packages in Transit

If carrier tracking shows unexpected delays or indicates a lost shipment:

• Stalled Tracking: If tracking updates pause for more than 5 consecutive business days past the expected delivery date, email info@vellyno.shop.
• Trace Investigation: Our support team will open an official trace investigation with the carrier.
• Replacement or Refund: If the carrier confirms the package is lost, Vellyno.shop will immediately ship a free replacement cushion cover or process a full refund.

Order Cancellations

If you need to cancel an order after placing it:

• Pre-Dispatch Cancellations: You may cancel your order at no charge before it enters carrier dispatch (prior to our 2:00 PM PST daily cut-off time). Contact us via email, phone, or live chat.
• Post-Dispatch Cancellations: If your order has already left our fulfillment facility, it cannot be canceled in transit. Please accept the delivery and follow our standard return process to receive your prepaid label and full refund.

Product Exchanges

If you prefer to exchange your Decorative Cushion Cover for a different color, pattern, or size, email info@vellyno.shop. We will provide a free return label for the original item and dispatch your replacement order once the returned package is received.

Non-Returnable Scenarios

Items returned without original packaging, missing essential components (such as set pieces or attached tags), or showing clear signs of abuse, washing, or modification may be subject to review or declined. Please contact customer service before returning incomplete items.

Refund Timelines & Payment Methods

• Original Payment Method: All approved refunds are credited back exclusively to the original payment method used at checkout (e.g., Visa, Mastercard, AMEX, Discover, Apple Pay, Google Pay).
• Processing Schedule: Refunds are initiated within 5 to 7 business days following inspection approval.
• Bank Posting Schedules: Depending on your financial institution, it may take an additional 2 to 4 business days for funds to reflect on your statement.

Customer Responsibilities

To help us process your return smoothly, please ensure you:

• Submit return requests within the 30-day delivery window.
• Pack all original components securely to prevent transit damage.
• Use the official prepaid return shipping label provided by Vellyno.shop.
• Provide a valid email address to receive labels and tracking confirmations.

Facility Inspection Process

When your package arrives at our warehouse, our quality assurance team conducts a physical review:

1. Verification of all included items (cushion covers, sets, tags).
2. Inspection of physical condition (unused, unwashed, clean, original packaging).
3. Verification of reported issues or defects (if applicable).

Once verified (1–3 business days), the refund is immediately triggered in our system.

Conclusion

At Vellyno.shop, we stand behind the quality of our Decorative Cushion Covers. With 100% free return shipping, $0 restocking fees, a clear 30-day return window, and dedicated support, you can shop with complete peace of mind.