FAQs

Frequently Asked Questions (FAQs)

Last Updated: July 12, 2026

Welcome to the Vellyno FAQ page. Below you will find clear, direct answers to the most common questions regarding our Decorative Cushion Covers, ordering process, payment methods, shipping timelines, and return policies. If your question is not covered here, please reach out to our support team directly.

General & Product Questions

What products does Vellyno specialize in?

Vellyno specializes exclusively in high-quality Decorative Cushion Covers designed to complement home decor, living room seating, bed styling, and lounge spaces. Please note that our products are cushion covers only and do not include pillow inserts unless explicitly stated in the product description.

What materials are used for your cushion covers?

Our cushion covers are crafted using premium woven fabrics, soft cotton-linen blends, durable polyester weaves, and textured accents designed for long-lasting comfort and style. Detailed material composition for each design is listed on its individual product page.

How do I care for and wash my cushion covers?

Most of our cushion covers feature durable hidden zippers for easy removal. We recommend spot cleaning or gentle hand washing with mild detergent in cold water. For machine washing, turn the cover inside out, place it in a mesh laundry bag, and use a delicate cold cycle. Lay flat to dry.

Ordering & Payments

How do I place an order?

Browse our online catalog at https://vellyno.shop/, select your desired cushion cover designs and quantities, click “Add to Cart,” and proceed through our secure checkout.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, Discover, Maestro, Visa Electron), PayPal, Stripe credit card processing, and Afterpay interest-free installment payments. All transactions are billed in USD ($).

Is my payment information secure?

Yes. All payments are processed through PCI-compliant, SSL-encrypted payment gateways (Stripe and PayPal). Vellyno never stores or has direct access to your full credit card credentials on our servers. For complete details, review our Payment Policy.

Can I modify or cancel my order after it has been placed?

Order modification or cancellation is only possible if requested before the order enters our fulfillment cycle. Please email info@vellyno.shop or call +1 (209) 678-1234 immediately with your order number. Once an order is processed or shipped, it cannot be modified or cancelled.

Shipping & Delivery

Where do you ship?

Vellyno ships to physical residential and commercial addresses within the contiguous United States. We do not currently offer international shipping outside the USA.

How much does shipping cost?

We are proud to offer standard Free Shipping ($0.00 USD) on all orders nationwide with no minimum order requirements.

What are your processing and transit times?

Our fulfillment timelines are as follows:

  • Order Cut-Off Time: 4:00 PM Pacific Standard Time (PST / GMT-08:00)
  • Handling / Processing Time: 1 to 2 business days (Monday – Friday)
  • Transit Time: 3 to 7 business days (Monday – Friday)
  • Estimated Total Delivery Time: 4 to 9 business days

For detailed shipping disclosures, visit our Shipping Policy.

How can I track my shipment?

Once your package is dispatched, an automated email containing your tracking number and carrier link (USPS, UPS, FedEx, or DHL) will be sent to you within 24 to 48 hours.

Returns, Refunds & Exchanges

What is your return window?

You have 30 calendar days from the date your tracking status shows delivered to submit a return request for eligible items.

Are there any restocking fees on returns?

No. We do NOT charge any restocking fees. Restocking Fee: $0.00 USD.

How do I initiate a return?

Do not send packages back without prior authorization. Contact our support team at info@vellyno.shop with your order number. Once approved, we will provide you with official return instructions and our warehouse return address.

Who covers the return shipping costs?

If the return is due to our error (defective zipper, damaged in transit, wrong item received), we will provide a prepaid return label at no cost to you. For change-of-mind returns, the customer is responsible for return shipping costs. For complete terms, view our Return and Refund Policy.

How long do refunds take to process?

Once your return is received and inspected, approved refunds are processed within 10 business days back to your original payment method (Card, PayPal, Stripe, or Afterpay).

Do you offer exchanges?

We do not offer direct exchanges. If you prefer a different color, size, or pattern, simply return your eligible original purchase for a refund and place a new order on our website.

Damaged, Defective, or Incorrect Items

What should I do if my cushion covers arrive damaged or incorrect?

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, notify us within 48 hours of delivery at info@vellyno.shop with your order number, clear photos of the product issue, and photos of the outer mailer packaging. We will send a replacement or issue a full refund quickly.

Still Have Questions?

If you have additional questions, require support, or need assistance with your order, please reach out to us:

Explore all official Vellyno policies: