Effective Date: July 12, 2026
At Vellyno, we want you to feel completely confident about every purchase you make with us. This Return and Refund Policy outlines the eligibility criteria, return process, refund timelines, and conditions for returning our Decorative Cushion Covers. We encourage you to read through this policy before initiating a return so the process goes as smoothly as possible.
All prices and monetary figures referenced throughout this policy are processed in United States Dollars (USD).
You have 30 calendar days from the date your tracking status shows the package as delivered to request a return on an eligible item.
Return requests submitted after this 30-day window has expired cannot be accepted. We encourage you to inspect your cushion covers promptly upon delivery to ensure everything meets your expectations.
You are welcome to submit a return request if any of the following conditions apply to your order:
To qualify for a valid return and receive a full refund, all returned items must satisfy the following conditions:
Items returned without prior authorization or items that fail our physical inspection may be returned to the customer or rendered ineligible for a refund.
Before shipping any items back to us, you must obtain prior approval from our customer service team:
Please do not send returned items directly to our administrative office address without prior authorization, as unauthorized packages will be refused or delayed.
We believe in straightforward pricing without unexpected deductions:
Once your returned package arrives at our processing facility, our quality control team will inspect the item to verify that it meets our return guidelines:
Once your return is inspected and approved, the refund is typically issued on our side within 10 business days.
Please note that depending on your bank, credit card issuer, or payment provider (such as PayPal, Stripe, or Afterpay), it may take an additional 3 to 7 business days for the credited funds to physically post to your account statement.
If 10 business days have passed since your refund was approved and you still do not see the credit on your account:
If you have completed these steps and still have not received your funds, please email us at info@vellyno.shop, and our support team will gladly investigate the transaction for you.
In limited situations, partial refunds may be issued at our sole discretion—for example, if an item shows minor handling signs or missing tags that do not entirely invalidate the return but compromise its original reselling condition. If a partial refund applies, the exact breakdown will be clearly explained via email prior to issuance.
If your order was purchased using a promotional discount code, store campaign, or bundle offer, your refund will equal the exact net dollar amount paid at checkout for the returned item, not the full undiscounted retail value.
We do not offer direct item-for-item exchanges. If you prefer a different color, size, or cushion cover design, simply request a return for your original purchase in accordance with this policy and place a new order separately on our website.
The following categories are strictly excluded from return or refund eligibility:
If you wish to cancel an order before it ships, please contact us immediately at info@vellyno.shop or call +1 (209) 678-1234. Orders can only be cancelled prior to entering the fulfillment cycle. Once an order has been dispatched to our shipping carrier, it cannot be cancelled, and you must follow our standard return procedure after delivery.
If you have any questions regarding our Return and Refund Policy or need assistance starting a return, please get in touch with us:
Review all official store policies anytime:
